Lilburn Garage Door Repair: How to Find a Good Garage Door Service

When you are in need of household service, it can be hard to know who to trust. You don’t want to just pick a random name out of the phone book. However, if you have never required technician services before you can feel like you are moving around in the dark. When it comes to your garage door, the service company you choose needs to have the required expertise to get the job done. The company should also be professional and personable, and provide quick and budget friendly service. So what are some things to look for in a good garage door service? Keep reading for some tips that can help make your decision easier.

Ask lots of questions

When you are calling around to various companies, ask lots of questions. You are about to spend your hard earned money, so be as inquisitive as you would like. Do some research first, and see if the technician is knowledgeable. See if they are willing to give you some advice over the phone.  This is also a good way to judge their commitment to providing great customer service.

They should have experience

Any company you choose should have experience in the industry. How long have they been in business? What type of background do they have in working with garage doors? Does the company have experience in your geographical area? This is important because environmental factors can lead to different issues with your garage door. Ask if they have experience working with top industry brands. Some brands they should have experience with are:

  • Genie
  • Wayne Dalton
  • Clopay
  • CHI Doors
  • Craftsman
  • Sears
  • Amarr
  • LiftMaster

If your brand is not listed, ask them if they are familiar with the manufacturer of your garage door and opener. You want to make sure whoever you hire has worked with your system in the past.

Positive reviews

Does the company have positive reviews and feedback? Do a quick search and find out what people are saying about the company. Check the company’s website - is there a testimonial section? Read through and see what kind of positive reviews they have posted. The company should also be able to provide you with references of work they have completed in your area. Check these references thoroughly. You can also ask friends and neighbors if they have had garage work done in the past. Ask who they have worked with and how they liked the job and the experience. Word of mouth is always a great tool to get a glimpse into the quality of service a company offers. People will be happy to share their positive (and negative!) experiences with you, and you can learn from what they have already been through before spending a dime.

Are they up on codes and regulations

Any business providing repair services in your community should be up to date and well conversed in the codes, rules and regulations pertaining to their business. As a homeowner, you are putting trust in them to be the knowledgeable professionals. You don’t want to be left with a fine or hefty repair bill because the company you hired did not provide work that is up to code. One question to ask prospective repair services is if they are aware of local building codes in your area. Contractors should also be certified in safety practices. Any company you choose should be following licensing standards and safety regulations. You want your repair experience to safe and worry free.

Are they insured?

The business you hire should have proper insurance coverage. Garage door repair work can be dangerous, and you want to make sure the repair service you hire is carrying the proper coverage to cover themselves as a business as well as their employees. It is always a good practice to ask if the business and employees are insured. Some businesses will even go so far as to provide you a copy of their Certificate of Insurance if asked. If the business says they do not have insurance, then avoid them at all costs. You do not want to be held liable for any issues that may arise. If a company is not responsible enough to carry the proper insurance to cover themselves and their employees, the level of service they would provide you the consumer is questionable.

Service guarantees?

The world is becoming increasingly competitive. As such, most companies offer some type of service guarantee to put their customers at ease. When looking for a company, see if they offer any guarantees. Do they say your satisfaction is guaranteed? Are they willing to stand behind the products they sell and the services they provide? If so, that is added peace of mind for you. The company should also offer a warranty on the parts they sell. Will they provide a free consultation or free quote? Another thing to look for is their hours of operation. Are they willing to offer 24/7 emergency service? Most garage door service companies are willing to accommodate your schedule and will provide emergency service in serious situations.


The company should be personable yet professional at all times. They are the trusted experts in this field. They should be able to explain what they will be doing and why. They should also be able to offer tips to increase the longevity of your garage door. It is easy to decipher whether the person you are speaking with is knowledgeable in their field. Likewise, the company you hire should respect your time. The last thing you want to deal with is a service repair company that is late, doesn’t complete the job correctly, or leaves a mess all over your property. The service person should also explain what went wrong with your garage door, and if possible provide tips on how to avoid the same thing happening in future. In some cases, your garage door issues may be due to age or wear and tear. If that is the case and parts have been replaced, ask the technician if there is a warranty on the new parts, and how long they are expected to last before needing to be replaced again.

If you follow the above tips, you should be able to separate the reputable companies from the rest. If you are in Lilburn, GA the company to call for help is Lilburn Garage Door Repair. We have been servicing the Lilburn, GA area for some time, and have many positive customer reviews to show for it. Give us a call for a free consultation.